Frequently Asked Questions

I hope you love anything you buy from me, but in the event you don't I'll gladly issue a refund for the purchase price of the item if it's returned in new condition within 7 days of receipt. The customer is responsible for all shipping fees.   

If you decide you'd like a different color/size/style of an item, I'd be happy to exchange it for a different product within 14 days of purchase. The original item must be in new condition, and the buyer is responsible for all shipping costs.  

Custom, modified, or items sold as "second quality" may not be eligible for return or exchange.

I literally put my name on everything I make. Craftsmanship means everything to me, and I guarantee all my leather goods against defects in materials and workmanship. With a little care, everything should outlast us both.

That covers defects in the leather, thread, hardware, stitching, riveting, textiles, and assembly. It does not cover abuse, misuse, neglect, wear and tear, stains, or the natural change in color of leather over time.  

If you have an issue, please don't hesitate to reach out. If it's my fault I'll repair or replace it. If it's not, I'm happy to work with you on making it right!

I work exclusively with the finest leather from the two best American tanneries.  

The Bridle, Harness, and unfinished vegetable-tanned leather comes from Wickett and Craig, out of Pennsylvania. From their website:

     "Founded in 1867, Wickett & Craig is a world premiere vegetable tannery. A labor intensive method that requires skilled workers, veg-tanning is a natural, eco-friendly process that produces durable, exquisite leathers recognized for their depth of color and rich patina. Simply put our leathers not only endure, but get better with age."

I source my Chromexcel and Shell Cordovan from the world-famous Horween out of Chicago.  

     "Horween Leather Company was founded in 1905. For more than 100 years and five generations our goal has been to make the world's best leather. Making the best means doing lots of little things right. It means never mistaking fastest or cheapest with the best. It means always using formulas that do not cut corners, and choosing components strictly for their quality."

All the leather I use is a byproduct of the meat industry, no animals were killed to make your bag/wallet/strap/etc. As such it's important to remember that these animals lived a life, and just like us have the scars to prove it. Even the best hides can have imperfections such as scars, bites, wrinkles, brands, and variations in color. I try to avoid these, or point them out if I can't. If you receive an item and note a flaw you can't live with, please refer to the return policy.  

If you need to get in touch or have any questions, just hit me up!  

zane@zaneshandmade.com